By Nivi Sharma & Loyce Chole

Mathare Valley is one of the oldest, poorest, most densely populated slums in the world. Despite having over 60,000 people living per km² (in contrast to the national average of 82 persons per km²⁾, many people in Kenya are not aware of the poor living conditions in the region. It’s rare for people in the rest of the world to even know about Mathare Valley, let alone understand the impact of the digital divide on their livelihoods.

BRCK has connected more than 2 million people to the internet over the past 3 years. This year, we have embarked on a bold and ambitious project in partnership with the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH. Within the framework of the German Federal Ministry for Economic Cooperation and Development (BMZ) funding program develoPPP, GIZ and BRCK joined forces to bring Moja free WiFi to Mathare Valley. The partners are installing a technical infrastructure that connects the entire slum population of at least 600,000 people. This infrastructure is the largest mesh network in Africa where residents are able to access the internet at no direct cost. Using their smartphones, users perform digital tasks on the Moja platform like watching an ad or filling out a survey to earn Moja points that they can then use as credit to access the internet. Moja is also a repository for health and education information that is disseminated to residents, helping them cope with the economic impacts of the pandemic. 

5,000 SMEs and entrepreneurs are being trained by our partners, Shining Hope for Communities (SHOFCO). SHOFCO, is a Kenyan, grassroots non-profit that aims to build urban promise from urban poverty. SHOFCO are training Mathare business owners on how to leverage the free Internet service to unlock the potential of digital access to jump start or grow their businesses; and digital services to gain business skills as well as take advantage of government and social services. A further 5,000 residents of Mathare will be trained on basic digital skills giving them the tools to participate in the global economy.

BRCK’s innovation lies in using mesh technology to improve network coverage and resilience in Mathare by allowing access points to intelligently connect to each other and fail over in case of network issues. In order to provide high quality, affordable connectivity, BRCK has developed the SupaMESH WiFi Access Point. This device has been co-created by BRCK, Ignitenet and Facebook Connectivity to enable large mesh networks (>100 Sites) in challenging environments. 

Deploying and maintaining a network infrastructure in Mathare Valley is not without challenges. Power is a major issue at most sites – it’s neither reliable, nor clean. Theft and vandalism are also a risk we foresee. However, having rolled out a quarter of the planned network so far, we see how much the youth value the service and we’re confidently counting on them to continue to protect the “bright yellow WiFi squares” that have dotted the Valley. We are especially grateful for the support from Community Based Organizations and Youth Groups like Mathare Social Justice Centre, Pamoja Twaweza Community Project, Shantit and Muoroto.

One of the biggest concerns that young people brought to BRCKs attention was that there are not enough points earning activities for them. In short, they want more digital tasks on the platform from organizations who value their time or their eyeballs. These are the first important steps towards giving the youth the opportunity to earn from real digital work: we are encouraging all organizations interested in engaging with these young people to think creatively about leveraging the Moja platform: advocacy and awareness campaigns; short polls and long surveys; and brand awareness. With Moja WiFi, the youth of Mathare Valley now have the opportunity to be active participants and beneficiaries of the digital economy.

I got my first motorcycle when I was 16 and started to ride the streets of Nairobi.  Fortunately, we had fewer cars on the road back in the early ‘90s. I started to understand the way to see and think when dealing with the odd assortment of experiences you face on Kenyan streets.  Today, I still ride my piki piki (“motorcycle” in Kiswahili) to work each day, and I’ve also been fortunate enough to take it to some far flung parts of the continent. During my daily commute, I started thinking about the business lessons I’ve learned from riding my motorcycle in Nairobi.  Each week, I talk to the 100-person strong BRCK team and decided I wanted to share these lessons with them. Here they are.

1. When going at speed, focus. Filter out everything else.

This, like many of the lessons, are not just for Nairobi rides but for everyone who is on a bike.  The first point here is to stay hyper-focused, and not let your mind wander.  The second is to learn to “see” everything so that you have situational awareness, but only watch what’s important.  

The business analogy is the same. When we’re really hitting our stride, or when things are moving faster than we can control (hello Coronavirus), then it’s incredibly important for me to know what I’m focusing on and not to try to do everything.  The same holds true for every person in the company; have a tight understanding of what you need to spend your time on so that we don’t waste energy, resources, and time on things that aren’t going to move the needle for the business. 

2. Deal with what you have, not what you wish you had.

I remember riding down one of Nairobi’s new bypasses – two lanes each way, with a divider in the middle – going around a long corner and finding a car driving the wrong way down the road directly towards me.  This isn’t abnormal. Shoot, I’ve got stories of U-turns on three-lane highways, pedestrians doing odd things, cows suddenly appearing (or camels, or sheep, or goats – you get the idea).  It’s part of what you have to learn to deal with. 

Running a company is much the same.  You’re pleasantly building your platform, doing sales or marketing, talking to investors, creating a solution for your primary user, and then something happens that you’re not expecting. 

I happened to be in San Francisco when the US banned travel from Europe. I was on my way to another tech CEO’s house for dinner.  When I arrived, we looked at each other and stated that raising capital just got 100% harder than it had been just a few minutes before.  You still have to find the capital to grow your company, but now you have to do it in a different way.  The truck hurtling down the road in the opposite direction just waylaid your plans. You either bail and find yourself in a ditch by the side of the road, or you swerve and find a new path, madly holding on to the handlebars and keeping the bike upright. 

3. It’s not about speed, but efficiency.

When people see you riding a motorcycle in Nairobi they think you’re driving fast. Sometimes you do when on the big highways, but mostly you’re just putt-putting along in first gear as everyone else is stuck in standstill traffic.  Riding a motorcycle in Kenya isn’t about speed, that’s what gets you in trouble (revisit my last point to see why), it’s about efficiency of consistent movement.  When everyone else is stopped, I can keep going.  My commute each day in a car would be approximately one hour each way, on a motorcycle it’s 20 minutes. 

There are times running a company where you are in a speed moment. We’ll find an opportunity with our customers that we need to act on now to clinch a win.  That’s great, and when those happen we have to sprint to get there.  No company can survive doing that all the time, though. So instead, we design for efficiency – for making sure we have constant forward movement and not being bothered that we can’t go fast all of the time. 

I think about how we rolled out our Moja Network across Kenya’s public transportation system over the last two years.  The first few months, when things were on a tight deadline and we were dealing with all kinds of issues, it was an all-hands-on-deck sprint.  Then we were able to gear down, continue growing the network, put in standard operating procedures, and build processes.  This network team today does an amazing job of being efficient and effective without tiring themselves out in a constant speed battle.   

4. Don’t get comfortable.

I remember jumping onto my motorcycle, and taking a friend for a lift down Ngong Road just outside my office.  One lane wasn’t moving at all, and the other oncoming lane was completely empty (back when it was just two single lanes).  As we’re moving along slowly passing a bus, a guy blindly walks out in front of the bus directly into our path.  I slam the breaks and swerve away from him.  He double-takes, his eyes get as big as saucers, and he jumps forward…!  By this time I’m riding forward up onto my tank as I hit the brakes hard, and my passenger is shoving me forward too. The pedestrian smacks my handlebars and my wheel goes sideways – the bike leans over and drops (my passenger and I were on our feet and didn’t go down with it) – then the pedestrian leaps up and sprints away.  Nothing broken on the bike or person, but we’d just gone from comfortable to shock in about two seconds.

At BRCK we created the Kio Kit, which I still think is the best and most holistic solution for bringing digital education to places that have never had it.  It was truly innovative and we were happy and comfortable with just how good it was.  While we basked in that, we crashed into the slow turnaround time for decisions in the education sector.  We had this great product, but the sales funnel was so long, and the cost of holding inventory was so high, that we just couldn’t make it work.  After two years of pushing it, and getting independent longitudinal studies of how it improved learning outcomes, we had to put the Kio Kit aside and focus on something else. 

5. You can’t complain about the rain.

This is a short and simple one.  If you buy a motorcycle, you know it will rain and you’ll get wet.  Don’t buy a motorcycle and then complain when it rains, like it’s some great surprise to you. 

In business we know there are going to be things that are uncomfortable to deal with.  You’ll have to fire people.  A new feature won’t quite do what you thought it would do.  A partner lets you down, or a company you relied on just isn’t there any longer.  This is business, this is entrepreneurship.  Don’t complain about it, you know it will happen. Instead, get to work and find a way to deal with it.  However, like a motorcycle in the rain, you can plan.  Get insurance, save cash for that rainy day – in other words, carry your company’s equivalent of a rain jacket. 

These lessons from riding a motorcycle often came to mind during my commute. I kept forgetting them by the time I reached my destination, so I  soon found myself pulling over onto the side of the road to scribble them down. As an innovator and an entrepreneur, things can feel uncertain even in the most ordinary seasons. It’s important to make sure we remember what we’ve learned along the way. 

2016 proved to be a busy year at BRCK, after we announced our funding round. We started off by getting into our new office, upgrading from the small room we’d used for the previous two years.

There was a blur of events, with some of us speaking at WEF, TED, ITU, and many others. A number of visitors came through, the biggest being Facebook’s Mark Zuckerberg.

We had the good fortune to win a number of awards by the year’s close as well:

• Fast Company’s 2016 Innovation by Design Awards
• Sustainia Top 100 2016
• AfricaCom: Best Pan-African Initiative 2016
• ITU: Global SME Award 2016
• African Entrepreneurship Award 2016 Finalist

The real work we do is focused on what our customers need, and we figure that out in two ways. First, we spend a lot of time with them. Second, is we do quite a bit of internal testing, as can be seen from the expedition to Mt. Kenya, testing out some new sensor connectivity products.

Some of this work is done just because it’s good to do, as Juliana and Rufus continued to support the Africa Cancer Foundation work, going all over the country to bring connectivity in their efforts to help with cancer screening.

We get very close and spend a lot of time with the people using our products. The Kio Kit, our education solution has been doing well, but we always strive to make it better. Mark, Alex and Nivi lead much of this work as they visited schools, spending time with teachers and students from Malawi to Tanzania, as well as here in Kenya with our trip to Samburu, spending 7 days with Kiltamany Primary School and working with one of our partners, Liquid Telecom to speed up their overall network (see video below).

Liquid Telecom delivers internet to pupils at remote Kenya primary school from Liquid Telecom Group on Vimeo.

Other partnerships have continued to grow. Intel has become a great partner, where we work with both their chip and education teams on multiple products and projects. The same applies to our local partners in Upande, who we’ve teamed up to do quite a bit of intense water sensor work in a county in Kenya. New partners this year include; Swissport, Illuminum Greenhouses, Norwegian Refugee Council, Close the Gap International, BookAid, and Paygo Energy.

Stuff we make

Kio Kit now in 11 countries
We started shipping the Kio Kit in the beginning of the year. After getting the kits out to a few customers in some pretty hard to reach areas, we realized we needed to harden the case to manage the rough transport that is required to get it to its destination. The hardware and software teams continued to improve both, culminating in what we feel is the best holistic education solution on the market.

Kio Kit to be used to scale up a rapid response to educational needs in emergencies. In partnership with the Norwegian Refugee Council, youth and out of school children in Dadaab refugee camp will use the Kio Kit to improve their literacy and reading skills in English and Somali.

Our customers agree. Not only have they been back for repeat orders, but we’ve shipped Kio Kits to 11 countries around the world – stretching from the Solomon Islands to Mexico, and of course here in East and Southern Africa.

BRCK v1 goes end of life
As we get ready for the next generation of BRCK hardware, we decided to stop orders on the old BRCK hardware. Since the end of 2015 the team has been pushing hard on the next generation core device, using all of the lessons we’ve learned from both the original BRCK and the Kio Kit. The new BRCK will be an enterprise-grade device, more details in the new year.

R&D – continuing the innovation cycle
It turns out that there are a number of companies across Africa who badly need an IoT solution that works in our environment. Something reliable and inexpensive that can connect information from their valuable equipment and assets to the people who make decisions.

The original BRCK box states, “connectivity for people and things”, and what we found out is that the BRCK v1 might technically be able to do some IoT work, but it wasn’t the right device for it. 2016 has seen us go through the early stages of our new PicoBRCK device, an answer to the rugged IoT needs across Africa’s enterprises. While still in development, we expect a final product in 2017.

2017: The Year Ahead

Expect two new products this year from BRCK, as mentioned above. A lot of the hard work put in by the hardware, software, and design teams in 2016 will bear fruit this year as we get to final productization and are able to scale out for customer orders. Much of the effort from the BRCK team will be spent on finalizing and shipping these products, while also supporting and growing the base for Kio Kit.

On the business side of the house, we’re ramping up our supply chain to manage the increasing demand for all products. We’ll continue to extend beyond Kenya into other interesting markets, which always includes East African countries, and many Southern African ones as well. We also have a few surprises up our sleeves which we can’t talk about in public quite yet. 🙂

A huge thank you to our partners who we’re doing so much work with, and of course our families who are such a great support in the ups-and-downs of a young company’s life. A big thanks to our friends at Ushahidi, the iHub, Gearbox and Akirachix who make life in the Nairobi tech ecosystem such a wonderful experience. My biggest thank you goes out to the BRCK team, the ones who you don’t see on stage and who sometimes clock crazy hours to solve problems, run spreadsheets, create new designs, think up new ideas, and who code, solder and respond to our customers day in and day out.

We keep saying that the BRCK Engineering team is working feverishly to meet our kickstarter deadlines and today we get to show you what some of the fuss has been about.

This is a 3D print of the final design for the BRCK’s case, careful observers will note that it’s a bit taller and the port covers don’t come all the way to the base anymore. 3D printing is an amazing tool in modern product development and it’s super fun, but it’s not perfect. The process is a constant compromise between speed, durability, and accuracy. You never get to have all three, but on the other hand, nothing else gives you the same feedback in such little time.

Most of our prints in this process have been done at Incept3D on an Objet printer. Objet prints are fairly brittle: a little too much force and they snap or even shatter. Not the sort of situation one typically thinks of when your making a device made in and for Africa. But the upside is, if you can make a rugged and durable case from an Objet Printer, then your final case will be that much the stronger for it!

You’ll notice the vertical ribbing on the inside of the main case comes up and actually locks into the top plate making it almost function as a solid block. We’re especially proud of some of the little features like that.

Now that we’ve gotten to a point were we can throw brittle prints around the room with little concern, we’re just about ready to cut our injection mold tools and make the real things!

We’re just a few months away from shipping and our work is moving along faster than ever. Engineering is getting the last little details finalized, and we are just about happy with the case. Here are a few images of this near finished version.

See the rest of the images on Flickr.